Office Hours 

Monday - Friday: 9:00 a.m. - 5:00 p.m. (CST) 


General Inquiries 

800-595-6938 (select option 1, then select Chicago campus) 

Fax: 312-488-6301 


Student Support Counselors can help! 

We provide an integral point of access for general inquiries. Services include: 

  • Guide the navigation of institutional policies and student rights per the Student Handbook and Academic Catalog ​ 

  • Ensure ADA compliance and serve as a resource for accommodations 

  • Reconnect students with Faculty Academic Advisors, course instructors, and other academic departmental leadership for academic assistance 

  • Oversee the Chicago Writing Center for APA formatting and other academic writing assistance 

  • Review paperwork related to adding/dropping a class, taking a semester off, reentry into a program, course substitutions for study abroad, conference reimbursements, etc. 

  • Provide advising to international students, exchange visitors, faculty & staff 

  • Completion of program information 

  • Guiding students through the student complaint process 

  • Student concerns and feedback regarding the program 

  • Assist students in identifying individualized best practices for time- and other self-management 

  • Manage the Early Connect Program to support incoming new students 

  • Administer the Chicago Transit Authority’s U-Pass program for full-time students 

  • Connect students with university resources such as Veteran/Military support, Wellness and Student Solutions, Petitions for Policy Exception, etc. 

  • Advise the Chicago School Student Association (CSSA) and other student organizations 

  • Direct event planning and scheduling for New Student Orientation, Commencement, and many other campus events ​

Chicago Campus Student Support Counselor Directory

While every student has an assigned SSC per their academic program, each SSC is cross-trained to assist students in all programs with general inquiries.  

Name Programs Contact Information
Aimee Hein
(Student Life & Events Coordinator)Chicago_Hein_sq.jpg
​​Clinical Mental Health Counseling

Counselor Education & Supervision

Clinical Psychology
[email protected]

​​Emily Hilleren
(Associate​ Director, Student & Academic Support Services)
School Psychology



Isaiah Hodges

Applied Behavioral Analysis

Business Psychology

[email protected]

Madison Mansour
(Designated School Official)
Madison Mansour_sq.jpg
Counseling Psychology

Forensic Psychology
[email protected]


Joey Rosado
(Commencement Coordinator)

Counseling Psychology

Forensic Psychology

[email protected]


Natasha Russi
(ADA Accommodations Liaison)

Clinical Psychology

B.A. Psychology

[email protected]


Contact Us

ChiStudentSupport ​

(800)-595-6938 (Opt. 1, then Chicago campus)​