A: If you forgot your password, you can reset it using the
password reset self-service tool.
A: It's the same as your username. Your username is the first part of your email address before the @ego.thechicagoschool.edu.
A: The password reset tool checks Workday for a home email address. If that information is missing or incorrect in Workday, you will see that error. To add or change your home email address in Workday, click the Personal Information button, then the Contact Information button, and Edit in the top left corner. Then you can modify your Home email address information and click the green Submit button. It will take one hour for the password reset tool to synchronize your new Workday Home email address.
A: Students can connect their laptops and mobile devices to the wireless network named, "students" using their username and password. (Username refers the part of your email address before the @ego.thechicagoschool.edu.)
A: Make sure to enter your username only (not your full e-mail address!) all lowercase, and the same password you use for school email.
A: The Help Desk recommends using Microsoft's Outlook mobile app, which you can download from the Apple
App Store and Google's
Play Store.If you prefer to use your iOS or Android device's built-in mail app, Microsoft provides "how to setup email" videos that guide you through the process.